The owner of the company came to my house (personally!) in Barrington to do the estimate for our security and fire alarm systems. He was very conscientious, and assessed every door and window, as well as every other possibility you can imagine...VERY thorough! He explained everything and gave me a fair price for what sounded like a lot of work. His installation guys were practically invisible--finishing the job carefully yet quickly, AND they even cleaned up after themselves. The owner was so nice, and made me feel like I could call them with questions about my alarms ANYTIME (what a relief!).